Enhancing the Digital Patient Experience at Texas Children’s Hospital

There’s nothing better than learning about enhancing the digital patient experience than to hear from people who have been on the front lines doing it.  As part of the Healthcare Analytics Summit 21 Virtual Event put on by Health Catalyst, attendees got to hear from Carrie Rys, MBA, Assistant Vice President, Pediatrics Administration, and Grace Karon, Assistant Director, Business Operations and Strategic Planning from Texas Children’s Hospital.  In their session, Rys and Karon share how they used digital technologies and change management efforts to improve the patient experience.

Given their success in now having over 1 million appointments scheduled online, we wanted to share how they were able to achieve such incredible results.  In this interview with Colin Hung, Rys and Karon share what’s made their efforts to enhance the digital patient experience a success.  They address some of the technology, education, and process changes that were needed to accomplish their goals.  This included really having this as an institutional goal that everyone was working towards.