Why patient-centred digital systems are revolutionising healthcare?

Patient journeys are being revolutionised thanks to interactive technology which puts consumers at the heart of their own care. Hear how international experts are leveraging technology to gain fresh insight into the patient experience.

Traditionally, healthcare data has centred around clinicians and institutions who largely controlled patient interaction. Lately, however, there has been a shift to consumer-centred systems. This is enabling patients to interact with health professionals and get involved in their own care, leading to greater engagement, improved outcomes and increased satisfaction.

The speakers at the “Transforming the patient experience through a modernised journey-led approach” webinar were A/Prof Clair Sullivan, Head, University of Queensland Digital Health Network; Kristi Roe, Head of Healthcare Experience, Medallia; and A/Prof Low Cheng Ooi, Chief Technology Officer, Sheares Healthcare Group. The session was moderated by Andrew Pearce, Senior Digital Health Strategist, Analytics, HIMSS.   

“It starts with feeling heard and I think that’s just been a big miss. I think when they [patients] are in live interactions, they feel heard… And so by leveraging technology, you listen at scale,” said Roe.

A/Prof Sullivan believes technology improves patient engagement: “I am desperately trying to use digital technology to empower patients, to let them learn about their