Symplur: Patient Experience

Patient experience includes a wide range of interactions that patients have with the health system, such as their care experience from doctors, nurses, health plans, physician practices, hospital staff, and other healthcare facilities. It is an integral component of healthcare quality and includes different healthcare delivery aspects that are highly valuable for patients when they seek and receive care, including easy communication, easy access to care, getting timely appointments, etc.There are different ways used by health systems for improving patient experience. Some of them may include: • Offering online scheduling • Creating a helpful online presence • Ensuring a clean and comfortable waiting room • Reducing waiting time • Offering excellent bedside manners