Mastering patient inquiries: Streamline your practice communication

Patients often forget to ask their doctors important questions and face lengthy wait times to get answers, but improved communication methods can help manage inquiries more efficiently.

1. Clearly delegate who’s responsible for various message types on each platform.
2. Have all staff on the same page as to what “urgent” and “non-urgent” means to your practice.
3. For patients: make sure you agree with the clinic’s inquiry and contact policy.
   
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