Smart Automation is Vital to Healthcare, But Choosing the Wrong Vendor Can Be Disastrous

Smart automation in healthcare is crucial, but choosing the right vendor is paramount. The Top Ten Ways Smart Automation Projects Can Go Wrong highlights pitfalls like unclear objectives, poor planning, and inadequate testing that hinder project success. Boston WorkStation aided healthcare during the pandemic, facilitating a seamless transition to remote work at Northwestern Medicine. By automating claim status checks and streamlining lab order entries for a telehealth client, it saved time, offset 25 FTEs’ work, and enabled focused patient care. These success stories showcase how effective automation mitigates challenges and optimizes healthcare workflows, benefiting numerous satisfied customers in the industry.