Emory Healthcare Scores with an 'Uber app' for at-Home PT

Emory Healthcare constantly is evolving and innovating the care it provides. With regard to at-home physical therapy providers, the health system was intrigued to understand how it could expand its service offerings for outpatient care.Especially in the last few years, the COVID-19 pandemic accelerated the way Emory thinks about off-site care and forced the health system to reinvent not only how it diagnoses patients, but also how it treats them nonoperatively.Many patients today will seek care from other clinics, outside of their own health system, mainly due to shorter drive times and a preference toward convenience rather than continuity of care.”To health systems, this is known as ‘referral leakage,’” Boden explained. “One of the ways health systems may try to avoid this is by adding new PT locations to expand their geographic coverage. However, this may not be a practical option for everyone.